At Midnight Hour Creations, our products are designed, manufactured, and prepared for shipment with care from our facility in Canada.

Order Processing

Orders are processed as quickly as possible. Processing times may vary depending on product availability, order volume, and whether an item is currently in stock or on backorder.

If an item is backordered, the estimated availability or lead time will be communicated on the product page or following your order.

Shipping Rates

Shipping charges are calculated at checkout based on your order, destination, and available shipping method.

IF you do not see a shipping option, please contact us at sales@midnighthourcreations.ca and we will get you a shipping quote.

Delivery Times

Delivery times vary depending on the destination and shipping service selected.

Once your order has been transferred to the carrier, delivery times are estimates and may be affected by weather, carrier delays, customs processing, or other circumstances outside of our control.

Order Tracking

When tracking is available, you will receive shipping confirmation and tracking information once your order has been dispatched.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Canadian Orders

Orders shipped within Canada may be subject to applicable federal and provincial taxes based on the delivery destination.

International Orders

International orders may be subject to import duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country. These are not covered by Midnight Hour Creations and are the responsibility of the customer.

These charges are not included in the product or shipping price unless specifically stated at checkout and are the responsibility of the customer.

Midnight Hour Creations is not responsible for delays caused by customs processing.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you need to make a change, please contact us as soon as possible. Once an order has shipped, we may not be able to modify the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Damaged Shipments

Please inspect your order when it arrives.

If your shipment arrives damaged, contact us as soon as possible and provide photographs of:

• The shipping packaging

• Any visible damage to the package

• The damaged product

• The shipping label

Please retain all original packaging until the shipping claim has been resolved.

We will work with you and the carrier to determine the appropriate resolution.

Lost or Missing Shipments

If tracking indicates that your order has been delivered but you cannot locate it, please check the delivery area and contact the shipping carrier first.

If the shipment still cannot be located, contact Midnight Hour Creations and we will assist where possible.

For shipments that appear to be lost in transit, we will work with the carrier to investigate the shipment and determine the appropriate next steps.

Questions

If you have any questions regarding shipping, delivery, or the status of your order, please contact Midnight Hour Creations through the contact information provided on our website.