Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@midnighthourcreations.ca
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@midnighthourcreations.ca

A 25% restocking fee applies to all returned items.

Customers are responsible for return shipping cost.

 

Damages and Shipping Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your order is delayed, damaged, or lost in transit, please contact us right away.
We’ll work directly with the shipping carrier to resolve the issue.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
We replace items only if they are defective or damaged.
If you need to exchange an item for the same product, contact sales@midnighthourcreations.ca for instructions.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Restocking and shipping fees will still apply.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

Cancellations

You may cancel your order within 24 hours of placing it by emailing sales@midnighthourcreations.ca with your name and order number.
Orders that have already shipped cannot be cancelled.